A return policy for an eCommerce business outlines the rules and procedures customers must follow when returning products. A well-crafted return policy builds trust with customers and helps streamline the return process. Below is a general return policy template that you can customize for your eCommerce business.

Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items under the following conditions:

• Items must be returned within 7 days from the date of delivery.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Items marked as final sale, personalized, or non-returnable cannot be returned.
• Returns must include the original receipt or proof of purchase.

2. Return Process

To initiate a return, follow these steps:

1. Contact our customer support at info.lrbazaronline@gmail.com to request a return authorization.
2. Pack the item securely in its original packaging.
3. Ship the item to the return address provided by our support team.
4. Once we receive your return, we will inspect it and notify you of the refund status.

3. Refunds & Processing Time

• Once your return is approved, refunds will be issued to your original payment method within 5 business days.
• Shipping fees and return shipping costs are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Exchanges

• We offer exchanges for defective or damaged items. If you need to exchange an item, contact us at info.lrbazaronline@gmail.com within 7 days.

5. Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Perishable goods (e.g., food, flowers)
• Personal hygiene items (e.g., face masks, undergarments)

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

1. Check your bank account again.
2. Contact your credit card company, as processing times may vary.
3. If you still have not received your refund, contact us at info.lrbazaronline@gmail.com

7. Contact Us

For any return-related questions, contact us at info.lrbazaronline@gmail.com or 01751418865

Would you like me to tailor this policy further based on your business model, industry, or specific conditions? 😊